Frequently Asked Questions
Location & Will-Call Pickup
Where is Boyer Surplus located, and can I pick up my order in person?
Yes. We offer local counter will-call pickup directly at our Northwest Houston warehouse located at 8904 Fairbanks N Houston Rd, Houston, TX 77064. Counter will-call hours are Monday through Friday, 8:00 AM to 5:00 PM CST.
Product Condition & Grading
What condition is your surplus equipment sold in?
The vast majority of our inventory is authentic New Old Stock (NOS), unissued government overstock, or high-grade commercial contract overruns in original packaging. Every listing displays accurate condition tags and detailed photos of the physical item.
Parcel Shipping & Freight
How does shipping work for heavy industrial items and bulk orders?
We provide same-day packaging and fast nationwide shipping via UPS and FedEx for standard parcel items. For palletized equipment, heavy drainage castings, and bulk contractor orders, we provide competitive LTL freight rates with liftgate and jobsite delivery options.
Equipment Scope & Heavy Machinery
What is the difference between Boyer Surplus and Boyer Equipment (BoyerEQ)?
Boyer Surplus specializes in commercial electrical components, MRO parts, valves, contractor tools, and site supplies that can be purchased directly online. For heavy construction machinery, commercial fleet vehicles, and plant-scale industrial equipment, explore our sister platform at BoyerEQ.com.
Inspection Prior to Purchase
Can I inspect items before purchasing?
Yes, commercial buyers and contractors are welcome to inspect physical inventory at our Houston facility during normal business hours prior to completing an order.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.